Policies & Legal Information

Last Updated: August 9, 2026

Effective Date: August 9, 2026

1. Services Offered

Vince Servidad provides performance marketing strategy and execution services including:

• Google Ads and Meta Ads strategy, management, and optimization
• Performance creative strategy and testing
• Conversion measurement and attribution implementation
• Landing-page and funnel conversion rate optimization
• Shopify paid-traffic and conversion consulting

2. Age Restriction

Our services are intended for individuals 18 years of age or older. Users under 18 must have parental consent to use our services. We do not knowingly provide services to individuals under 13 years of age.

3. Client Responsibilities

Clients agree to:

• Provide accurate business information and access to necessary platforms
• Grant appropriate permissions for advertising accounts and Shopify stores
• Fund advertising budgets separate from service fees
• Respond to communications and requests within reasonable timeframes
• Comply with all applicable advertising policies and regulations including Facebook Advertising Policies, Google Ads Policies, and platform community standards
• Ensure products/services marketed comply with all platform policies and regulations
• Accept responsibility for any policy violations related to their products or services

4. Service Fees & Payment Terms

• Service fees are separate from advertising spend
• Payment terms are defined in individual service agreements
• Client is responsible for all advertising spend with platforms (Facebook, Google, etc.)

5. Refund & Cancellation Policy

Our refund policy is as follows:

• Service Fees: No refunds for completed work or work-in-progress unless otherwise specified in writing
• Campaign Setup Fees: Non-refundable once campaign setup has begun
• Advertising Spend: All advertising spend paid directly to platforms (Facebook, Google, etc.) is non-refundable and non-transferable
• Cancellation Notice: Either party may cancel services with 30 days written notice as specified in the service agreement
• Pro-Rated Refunds: Monthly retainer fees may be pro-rated for cancellations only if specified in the signed service agreement

6. Performance & Results

No Guarantees: While historical results and case studies are documented and shared for reference purposes, they represent past performance examples only and do not constitute guarantees of future results. Individual client results will vary significantly based on numerous factors including but not limited to:

• Industry vertical and market conditions
• Product quality, pricing, and competitive positioning
• Brand reputation and customer trust
• Budget allocation and advertising spend levels
• Website conversion optimization and user experience
• Seasonal trends and economic conditions
• Platform algorithm changes and advertising policy updates
• Quality of creative assets and ad copy

No ROAS Guarantees: No specific Return on Ad Spend (ROAS), revenue targets, or performance outcomes are guaranteed unless explicitly stated in a written and signed service agreement.

7. Advertising Platform Compliance

We are committed to full compliance with all advertising platform policies including:

• Meta Advertising Policies: Adherence to Meta's Advertising Standards, Community Standards, and Commerce Policies
• Google Ads Policies: Compliance with Google Ads policies including prohibited content, restricted content, and editorial requirements
• Platform Community Standards: Respect for platform-specific community guidelines and terms of service
• Client Product Compliance: Client is solely responsible for ensuring their products, services, and business practices comply with all platform policies and applicable laws
• Right to Refuse Service: We reserve the right to refuse service or terminate agreements for products/services that violate platform policies or applicable regulations

8. Client Data Handling & Processing

When providing services, we act as a data processor on behalf of clients:

• Data Processing Agreement: Available upon request for clients requiring formal DPA documentation
• Third-Party Tools: Work may require Meta Business Suite, Google Ads, GA4, Google Tag Manager, Shopify Admin, and other tools agreed for the engagement
• Data Breach Notification: In the event of a data security incident, we will notify affected clients within 72 hours of becoming aware of the breach
• Data Portability: Clients have the right to receive their data in a structured, machine-readable format and to export campaign data at any time
• Data Retention: Client campaign data is retained for the duration of service engagement plus an additional period as required by law or as specified in the service agreement

9. Intellectual Property

• Client retains ownership of all brand assets, creative materials, and business information
• Vince Servidad retains ownership of proprietary strategies, templates, and methodologies
• Campaign data and insights may be used in anonymized case studies with explicit client permission
• Upon termination, client receives all login credentials and maintains full access to all advertising accounts

10. Termination

Either party may terminate services with written notice as specified in the service agreement. Upon termination:

• Client will receive all login credentials and complete account access
• Fees for completed work remain due and payable
• Advertising campaigns may continue running until client manually disables them
• All client data will be securely transferred or deleted as requested

11. Limitation of Liability

Platform-Related Risks: Vince Servidad is not liable for:

• Advertising platform policy violations resulting from client's products or business practices
• Ad account suspensions or restrictions imposed by advertising platforms
• Business losses resulting from platform algorithm changes or updates
• Market condition changes, competitive landscape shifts, or economic downturns
• Platform outages, technical issues, or service disruptions beyond our control
• Changes in platform advertising policies that affect campaign performance

Maximum Liability: Our total liability under any service agreement is limited to the amount of service fees paid by the client in the 30 days preceding the liability event. This limitation does not apply to gross negligence or willful misconduct.

12. Policy Updates

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. We review and update our policies annually to ensure compliance with current regulations. For material changes, we will notify active clients via email at least 30 days prior to the effective date.

Last Updated: August 9, 2026

Effective Date: August 9, 2026

1. Information Collection

We collect the following categories of information:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company name, website URL, industry vertical, business objectives
• Campaign Performance Data: Metrics from advertising and commerce platforms such as Meta Ads, Google Ads, and Shopify
• Communications: Email correspondence, meeting notes, project documentation
• Technical Information: IP address, browser type, device information, cookies and tracking data
• Financial Information: Payment information processed through secure third-party payment processors

2. How We Use Your Information

We use collected information to:

• Deliver, maintain, and improve our digital marketing services
• Communicate about your campaigns, services, and account updates
• Analyze and optimize advertising performance across platforms
• Create anonymized case studies and performance benchmarks (with your explicit permission)
• Comply with legal obligations and enforce our agreements
• Prevent fraud and ensure platform policy compliance
• Send service updates, marketing communications, and promotional offers (with your consent)

3. Information Sharing & Third Parties

We do not sell your personal information. We may share information with:

• Advertising Platforms: Meta and Google when access is required to deliver an agreed engagement
• Site Measurement: Vercel Web Analytics and, when configured, Google Analytics and Meta Pixel
• E-commerce Platforms: Shopify for store optimization services
• Service Providers: Cloud hosting, email services, payment processors
• Legal Compliance: Professional advisors, law enforcement, or regulatory authorities when legally required

4. International Data Transfers

Information may be processed in countries other than your country of residence, including the United States and the Philippines. Service providers used for hosting, analytics, communications, advertising, and commerce maintain their own data-processing terms and international-transfer safeguards.

5. Data Security

We use reasonable administrative and technical measures to protect information handled for the website and client engagements:

• Encrypted data transmission using SSL/TLS protocols
• Access restrictions and multi-factor authentication where supported
• Limited access to client systems based on the work being delivered
• Established third-party hosting, advertising, analytics, and commerce platforms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal, tax, and accounting obligations (typically 7 years)
• Resolve disputes and enforce our agreements
• Maintain anonymized performance data for benchmarking and analysis

Upon request and after service termination, we will delete or anonymize your personal information unless retention is required by law.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to verified requests within 30 days.

8. Requests From Individuals in the European Union

If European data-protection law applies to your information, you may request access, correction, deletion, restriction, portability, or an objection to certain processing, subject to the limits and exceptions in applicable law.

• Processing Bases: Depending on the context, information may be processed based on consent, contractual necessity, legal obligations, or legitimate interests
• Privacy Contact: Send requests or questions to hi@vinceservidad.com
• Supervisory Authority: You may also have the right to contact your local data-protection authority

9. Requests From California Residents

California Consumer Privacy Act Rights:

If California privacy law applies to your information, you may have rights including the following, subject to the limits and exceptions in applicable law:

• Right to Know: Request disclosure of personal information categories collected, sources, purposes, and third parties with whom information is shared
• Right to Delete: Request deletion of personal information we have collected (subject to certain exceptions)
• Right to Opt-Out: Opt-out of the "sale" of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising CCPA rights
• Authorized Agent: Designate an authorized agent to make requests on your behalf

Categories of Personal Information Collected (Last 12 Months):

• Identifiers (name, email, phone, IP address)
• Commercial information (transaction history, campaign data)
• Internet activity (website interactions, cookies)
• Professional information (company, industry, job title)

Do Not Sell My Personal Information: We do not sell personal information to third parties. However, if you wish to opt-out or have questions, please contact us.

10. COPPA Compliance (Children's Privacy)

Children Under 13:

• Our services are not directed to children under 13 years of age
• We do not knowingly collect personal information from children under 13
• If we discover we have collected information from a child under 13, we will delete it immediately
• Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately for removal

11. Email Marketing & CAN-SPAM Compliance

We comply with the CAN-SPAM Act for all email marketing:

• Clear Identification: All commercial emails clearly identify the sender
• Accurate Headers: Email headers, "From" and "To" information are accurate
• Subject Lines: Subject lines accurately reflect the email content without deception
• Opt-Out Mechanism: Every marketing email includes a clear unsubscribe link
• Opt-Out Processing: Unsubscribe requests are honored within 10 business days
• Physical Address: All emails include our valid physical business address
• Third-Party Compliance: We ensure any third-party email service providers comply with CAN-SPAM

To opt-out of marketing emails, click the "Unsubscribe" link at the bottom of any marketing email or contact us directly.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Updates will be posted on this page with a revised "Last Updated" date. We review our privacy practices annually. For material changes that significantly impact your rights, we will provide prominent notice via email or website notification at least 30 days prior to the changes taking effect.

Last Updated: August 9, 2026

1. What Are Cookies

Cookies are small text files that a website or third-party service may store on your device. This site uses Vercel Web Analytics for aggregated site measurement. Google Analytics and Meta Pixel load only when their configuration IDs are enabled for this deployment.

2. Types of Cookies We Use

• Vercel Web Analytics: Provides aggregated site and event measurement without third-party cookies.
• Google Analytics: May collect site-usage information when a Google Analytics ID is configured.
• Meta Pixel: May measure page views and advertising conversions when a Meta Pixel ID is configured.
• Essential Storage: The site or hosting platform may use storage required for security and core functionality.

3. Optional Advertising Measurement

If advertising measurement is enabled for this deployment, the following services may receive page-view or conversion events:

• Meta Pixel: Page views and selected conversion events used for Meta advertising measurement
• Google Analytics: Site usage, acquisition, and selected conversion events
• Google Ads: Conversion events if Google Ads conversion measurement is separately configured

4. Interest-Based Advertising

The site does not claim that every visitor is included in remarketing or interest-based advertising. If those features are enabled for a campaign, the relevant advertising platform's controls and privacy terms apply.

5. Third-Party Cookies & Services

The site uses or can be configured to use these third-party services:

• Vercel Web Analytics: Aggregated page-view and custom-event measurement
• Google Analytics: Optional website and conversion measurement
• Meta Pixel: Optional advertising and conversion measurement

These third parties have their own privacy policies governing how they collect and use your information.

6. Managing Cookies & Opting Out of Targeted Advertising

You have several options to control and manage cookies:

• Browser Settings: Most browsers allow you to block or delete cookies through settings. Note that blocking cookies may affect website functionality.
• Google Ads Settings: Opt-out of personalized Google ads at https://adssettings.google.com
• Facebook Ad Preferences: Manage Facebook ad preferences at https://www.facebook.com/ads/preferences
• Network Advertising Initiative (NAI): Opt-out of participating networks at https://optout.networkadvertising.org
• Digital Advertising Alliance (DAA): Opt-out of interest-based ads at https://optout.aboutads.info
• Do Not Track (DNT): The site does not currently use DNT as an automatic consent or opt-out signal

Important: Opting out of targeted advertising does not mean you will stop seeing ads; you will still see generic, non-personalized advertisements.

7. Cookie Consent

This site does not currently display a standalone cookie-consent banner. Vercel Web Analytics is used for aggregated site measurement. Optional Google Analytics and Meta Pixel scripts load only when their configuration IDs are enabled. You can block or delete cookies and site storage through your browser settings.

8. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top indicates when changes were made. We encourage you to review this policy periodically.

Vince Servidad is committed to ensuring digital accessibility for people with disabilities. We continuously work to improve the accessibility and usability of our website to ensure we provide equal access to all users, regardless of ability.

Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We implement accessibility features including:

• Semantic HTML5 structure for improved screen reader compatibility
• Full keyboard navigation support for all interactive elements
• Sufficient color contrast ratios (minimum 4.5:1 for text)
• Descriptive alternative text for all meaningful images
• Responsive design optimized for various device sizes and screen readers
• Clear and consistent navigation throughout the site
• ARIA labels and landmarks for enhanced accessibility
• Skip navigation links for faster access to main content
• Form labels and error messages that are screen reader accessible

Ongoing Improvements

We regularly audit our website for accessibility compliance and make continuous improvements. Our development process includes accessibility testing and review to ensure new features maintain or improve accessibility standards.

Feedback & Contact

If you encounter any accessibility barriers, have difficulty accessing any part of our website, or have suggestions for improvement, please contact us through our contact form. We welcome your feedback and are committed to resolving accessibility issues promptly. We will make reasonable efforts to accommodate your needs and provide alternative access methods when possible.